Customs and Commissions Terms of Service

Please read fully before submitting a request!

Customization is where I take an existing product that I already produce, and make a copy according to your specifications or inspiration. It will likely cost 25-100% more than a similar stock item, depending on the complexity of the request.

These items can be Customized:

  • Dice - Custom colors and inking
  • Pronoun Pins & Pin-ventory Items - Custom colors and inking
  • Unpainted miniatures - Custom paint job, small physical alterations 
  • Painted miniatures - Small paint or physical alterations
  • Squishy Familiars - Custom colors
  • Masks - Custom paint job, sizing, small alterations

 

Commissions are for any item I dont make as stock. Commission pricing is highly variable, and is calculated based on the time and materials the job will take. For unique or tough to assess requests, I may ask to bill my time hourly rather than quoting an upfront amount. Exclusive designs that I cant reproduce for others may come with an increased cost. Commissions include:

  • Any project that will require 3d modeling. Modeling portfolio coming soon!
  • 3D printed objects (both PLA filament and resin). You provide the file, unless I am commissioned to model it.
  • Any 2D digital designs or illustrations (within my skill level)
  • Painting requests that require me to print or provide the item to be painted
  • Any variation on a product I make that will require a new model or mold (ex. a new size of an existing product, or a new set of pronouns on an existing pin)
  • Any project with an existing product that would require significant alterations

 

Please be detailed with your request, including:

  • Colors/inclusions
  • Which variant of the product you want
  • Size
  • Expected level of detail/finish (raw-from-mold, sanded, painted, etc)
  • Links to all reference material you would like me to use
  • (Optional) Deadline for completion (no rush-jobs please)
  • (Optional) Whether your commission is for commercial use/resale

 

Steps to request a custom/commission

  1. Read my TOS fully (You're already here!)
  2. Fill out my customs request form (link at the bottom of this page)
  3. I will reach out to the email entered to discuss details, deadlines, and pricing
  4. When the terms are agreed on I will send an invoice to the same email. Payments are only accepted through my website or Venmo, and I am required to collect sales tax on physical goods.
  5. Once the order is paid, your order will be added to the queue.
  6. If it is a multi-step project then rough-drafts and process pics will be sent before finalization. Minor changes and revisions can be made. Please check your email frequently at this phase as delays in responses can cause delays in project completion.
  7. Once the commission is complete I will send final pics and ship to the address you entered on the order, with USPS tracking. Please note that I am not responsible for packages lost or damaged in transit or after delivery.

 

Important Points

  • Unless commercial use is discussed prior to payment, customs and commissions are for personal use only and are not intended for resale. One person ordering on behalf of a group is fine, but ordering with the intent to resell needs to be discussed with me first.
  • Requests cannot typically be changed or refunded after payment. If the change is still possible and I haven't bought any special materials for it, then the price can be changed and the difference must be paid before work resumes. Please reach out immediately if something needs to be changed
  • I retain the copywrite on any digital assets made by me, and will use them as examples of my work in my portfolio unless otherwise agreed on. They can be used by you in personal and promotional material, but credit would be appreciated.
  • If I am commissioned for something and I would like to also carry in my shop (such as a new shape of pronoun pin), I will discuss this with the commissioner before doing so
  • I reserve the right to replicate custom work that I have made in the past unless exclusive work is agreed upon (for example, if a special dice coloration is popular and another customer would like me to replicate it as a custom for them)
  • I refuse to do any work involving AI or NFTs, and my work and designs are not permitted to be used with any generative AI or NFT technology.
  • I reserve the right to refuse any request for any reason. Any rude, aggressive, or law-breaking behavior from the customer will result in cancelation of a request and a ban from future business with me. 
  • If after payment it becomes clear than I am unable to satisfy the customer's vision, I reserve the right to cancel the sale and refund the customer.
  • In the event that an item doesn't meet the original agreed-upon guidelines, the customer is entitled to one re-do. If I am unable to satisfy the request with the re-do, I will likely cancel the commission.

 

By clicking here you agree that you have read and agree to the information listed, and would like to submit a request

 

Updated 2/25/25